F.A.Q.
Dear Guests,
In order to make your stay as pleasant as
possible, please take into consideration the following
information:
1. Check-out time is 10 AM.
2. Please inform the reception at least 30 minutes before you
intend to check-out.
3. You are requested to handover
the key at the reception while going out.
4. Guests
are not permitted to stay in the room after 10:00 P.M.
5. Baggage services are available on request and is subject to
availability.
6. Rights of booking are reserved.
7. Kindly switch off all the electrical appliances before
leaving the room.
8. The hotel accommodation can be
used only by the person registered at the reception.
9. Use of any electrical appliances & gadgets are not
permissible except mobile, laptop and charger.
10. We
do not accept cheques or any of its kind.
11. Washing,
drying and ironing in the room is not allowed. Please use the
hotel cleaning service for this.
12. Smoking is not
allowed in the hotel premises.
13. Alcohol &
alcoholic drinks are strictly prohibited in the hotel
premises.
14. Any damages caused either by resident or
by their guests are chargeable to the bill along with
additional liability.
15. Management reserves the
right to shift the occupants from the occupied room to another
room in case of any need or emergency arises.
16. It
is strictly forbidden to bring flammable or explosive
materials and objects with unpleasant smell into the hotel
area.
17. Anyone found breaching the terms &
conditions or causing inconvenience of any sort to other
residents may result in strict action.
18. Bringing
and consuming food and drinks or ordering from external
catering services is not allowed in rooms or any other hotel
areas for sanitary reasons.
19. Cooking or any other
way of preparing food in the room is not allowed.
20.
In case you wish to leave the Hotel later than planned, please
inform the reception by 10.00 AM. Check out time at the latest
12.00 and staying in the room after 12.00 will be charged
extra.
21. Please do not create noise which could
disturb other guests in the rooms, corridors and public areas,
especially in the period from 10.00 PM to 8.00 AM.
22.
Please immediately inform at the reception of any defects or
faults in the room or possible dissatisfaction with the
services.
23. Please keep the equipment and furniture
safe. We will be forced to charge you any intentional damage
caused during your stay.
24. Prior to leaving the
room, please check if you have closed the tap in the bathroom.
25. Pets are not allowed in the hotel premises.
26. Room inventory (pillows, blankets, towels, etc.) are
intended for your use during your stay at the hotel and you
are kindly requested not to take them out.
27. Please
sign the bills for all hotel services personally.
28.
Any complaints of individual, agency or contractual guests
shall be taken into account if they are submitted during the
guest's stay at the Hotel. Complaints sent or submitted later
shall not be accepted.
29. The Hotel provides air
condition back up from 11 PM to 7 AM.
30. The hotel is
not responsible for any loss of the guest's personal
belongings.
31. Taxes and other charges are as
applicable and can be changed without prior notice.
32. Management reserves the right to modify rules or apply any
condition.
Hotel Mint Inn Policies
Guest Arrival/Departure Policy
Check-out Time: 10 AM Late check-outs can be entertained
on request and subject to availability only, solely at the
discretion of the hotel. All guests are required to present an
identity proof at the time of check-in. Identify proof can be
any government recognized document. Extra bed will be charged
separately based on the type of room. Option of extra bed is
available only in selected category of rooms subject to a
maximum of one extra bed per room. Booking Guarantee Policy
All bookings must be guaranteed at the time or before check-in
either by a credit card/cash payment or by a Travel Agency
registered with the hotel. All major credit cards are
accepted*. Booking Cancellation Policy Guests are required to
cancel the reservations before 15 days to the planned date of
arrival. If guest cancels reservation within 15 days to the
date of arrival a one night charge will be deducted. No
refunds will be done for reservations cancelled within 72
hours of the arrival date. Refunds In case of a non- violation
of the Cancellation Policy the guest will be refunded via
cheque sent through courier services dispatched within 7
working days from the date of cancellation. Courier charges
shall be borne by the guest. Child Policy Only two children
are allowed to stay in the parent's room without any
additional charges, provided both the children are under the
age of 8 years. No Extra bed is provided for any children.
Only one child of age between 8 and 12 years is allowed to
stay in the parent's room without any additional charges. No
extra bed shall be provided for that child. Please Note The
Government has introduced "No-Smoking" legislation for hotels,
restaurants and all public places. As a consequence, smoking
is prohibited in all parts of the hotel. Use of pins, nails,
paint, screws and tapes are forbidden on the wall, floor,
furniture or any part of the property. Any damages caused
either by resident or by their guests are chargeable to the
bill along with additional liabilities.
Banquet Policies
In order to assure a well-planned and
successful event; please review: Deposit and Payments In order
to guarantee your date, a signed contract and a deposit of INR
15000/- would have to be made by the guest. This amount will
be deducted in the final bill. We only accept cash for any
events in Hotel Mint Inn. The complete payment of Hotel Mint
Inn (the property) must be made 3 days prior to the event. The
party must deposit a security fee of INR 5000/- which would be
refunded after the event is over and the property is inspected
for any damages. General Terms and Conditions: Hotel Mint Inn
reserves the right to refuse a booking that is considered
inappropriate or inconsistent with the reputation of the
Banquets. Hotel Mint Inn reserves the right to monitor all
private functions to assure compliance with the Banquet
policies and established laws. All food and beverage of the
event must be provided by the Banquet or any third party
vendor or the guest vendor. The food and beverage must remain
on the premises and should not be brought in the hotels public
areas. The banquet must be given the exact number on guests 1
week prior to the event; this number may be changed 3 days
prior to event. In case there is an increase in the number of
guests that turns up to the number of guest the banquet is
booked, for that extra charge is applicable and the service
will be at the discretion of the banquet as we are not
responsible due to lack of information from guest party.
Liability: Hotel Mint Inn will not be responsible for any
missing or damaged material or merchandise, items or articles
regardless of value, left on the banquet premises at any time.
It is the guest responsibility to assume the liability for any
such loss or damage. Use of pins, nails, paint, screws and
tapes are forbidden on the wall, floor, furniture or any part
of the property. Hotel Mint Inn has the right to inspect all
private functions the cost to repair any damage as a result of
such action the responsible party will be charged. Food &
Beverage price increases: Prices are subject to market
fluctuations and may change without any notice. Rooms may be
booked from Hotel Mint Inn which would be on the rack rate of
the hotel, any discounts given is at the sole discretion of
the hotel. The Hotel and the banquet are separated entities.
The Hotel will only allow the guests for whom the rooms have
been booked for. In case a third party guest vendor is
appointed, the vendor will have to meet with the property
manager to discuss the working terms of the banquet. The
vendor must abide by the house rules of the property. The
party must deposit the invitation card and the address proof
of the guest party. The property will be rented for 24 hours
i.e. 8 AM to 8 AM. No fireworks are allowed in the premises of
the property. Loud Music should be reduced after 10 PM. The
car parking area will not be used for any purpose other than
parking; no matting would be done in the area.