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F.A.Q.

Terms and Conditions

F.A.Q.

Dear Guests,
In order to make your stay as pleasant as possible, please take into consideration the following information:
1. Check-out time is 10 AM.
2. Please inform the reception at least 30 minutes before you intend to check-out.
3. You are requested to handover the key at the reception while going out.
4. Guests are not permitted to stay in the room after 10:00 P.M.
5. Baggage services are available on request and is subject to availability.
6. Rights of booking are reserved.
7. Kindly switch off all the electrical appliances before leaving the room.
8. The hotel accommodation can be used only by the person registered at the reception.
9. Use of any electrical appliances & gadgets are not permissible except mobile, laptop and charger.
10. We do not accept cheques or any of its kind.
11. Washing, drying and ironing in the room is not allowed. Please use the hotel cleaning service for this.
12. Smoking is not allowed in the hotel premises.
13. Alcohol & alcoholic drinks are strictly prohibited in the hotel premises.
14. Any damages caused either by resident or by their guests are chargeable to the bill along with additional liability.
15. Management reserves the right to shift the occupants from the occupied room to another room in case of any need or emergency arises.
16. It is strictly forbidden to bring flammable or explosive materials and objects with unpleasant smell into the hotel area.
17. Anyone found breaching the terms & conditions or causing inconvenience of any sort to other residents may result in strict action.
18. Bringing and consuming food and drinks or ordering from external catering services is not allowed in rooms or any other hotel areas for sanitary reasons.
19. Cooking or any other way of preparing food in the room is not allowed.
20. In case you wish to leave the Hotel later than planned, please inform the reception by 10.00 AM. Check out time at the latest 12.00 and staying in the room after 12.00 will be charged extra.
21. Please do not create noise which could disturb other guests in the rooms, corridors and public areas, especially in the period from 10.00 PM to 8.00 AM.
22. Please immediately inform at the reception of any defects or faults in the room or possible dissatisfaction with the services.
23. Please keep the equipment and furniture safe. We will be forced to charge you any intentional damage caused during your stay.
24. Prior to leaving the room, please check if you have closed the tap in the bathroom.
25. Pets are not allowed in the hotel premises.
26. Room inventory (pillows, blankets, towels, etc.) are intended for your use during your stay at the hotel and you are kindly requested not to take them out.
27. Please sign the bills for all hotel services personally.
28. Any complaints of individual, agency or contractual guests shall be taken into account if they are submitted during the guest's stay at the Hotel. Complaints sent or submitted later shall not be accepted.
29. The Hotel provides air condition back up from 11 PM to 7 AM.
30. The hotel is not responsible for any loss of the guest's personal belongings.
31. Taxes and other charges are as applicable and can be changed without prior notice.
32. Management reserves the right to modify rules or apply any condition.

 

Hotel Mint Inn Policies
Guest Arrival/Departure Policy Check-out Time: 10 AM Late check-outs can be entertained on request and subject to availability only, solely at the discretion of the hotel. All guests are required to present an identity proof at the time of check-in. Identify proof can be any government recognized document. Extra bed will be charged separately based on the type of room. Option of extra bed is available only in selected category of rooms subject to a maximum of one extra bed per room. Booking Guarantee Policy All bookings must be guaranteed at the time or before check-in either by a credit card/cash payment or by a Travel Agency registered with the hotel. All major credit cards are accepted*. Booking Cancellation Policy Guests are required to cancel the reservations before 15 days to the planned date of arrival. If guest cancels reservation within 15 days to the date of arrival a one night charge will be deducted. No refunds will be done for reservations cancelled within 72 hours of the arrival date. Refunds In case of a non- violation of the Cancellation Policy the guest will be refunded via cheque sent through courier services dispatched within 7 working days from the date of cancellation. Courier charges shall be borne by the guest. Child Policy Only two children are allowed to stay in the parent's room without any additional charges, provided both the children are under the age of 8 years. No Extra bed is provided for any children. Only one child of age between 8 and 12 years is allowed to stay in the parent's room without any additional charges. No extra bed shall be provided for that child. Please Note The Government has introduced "No-Smoking" legislation for hotels, restaurants and all public places. As a consequence, smoking is prohibited in all parts of the hotel. Use of pins, nails, paint, screws and tapes are forbidden on the wall, floor, furniture or any part of the property. Any damages caused either by resident or by their guests are chargeable to the bill along with additional liabilities.


Banquet Policies
In order to assure a well-planned and successful event; please review: Deposit and Payments In order to guarantee your date, a signed contract and a deposit of INR 15000/- would have to be made by the guest. This amount will be deducted in the final bill. We only accept cash for any events in Hotel Mint Inn. The complete payment of Hotel Mint Inn (the property) must be made 3 days prior to the event. The party must deposit a security fee of INR 5000/- which would be refunded after the event is over and the property is inspected for any damages. General Terms and Conditions: Hotel Mint Inn reserves the right to refuse a booking that is considered inappropriate or inconsistent with the reputation of the Banquets. Hotel Mint Inn reserves the right to monitor all private functions to assure compliance with the Banquet policies and established laws. All food and beverage of the event must be provided by the Banquet or any third party vendor or the guest vendor. The food and beverage must remain on the premises and should not be brought in the hotels public areas. The banquet must be given the exact number on guests 1 week prior to the event; this number may be changed 3 days prior to event. In case there is an increase in the number of guests that turns up to the number of guest the banquet is booked, for that extra charge is applicable and the service will be at the discretion of the banquet as we are not responsible due to lack of information from guest party. Liability: Hotel Mint Inn will not be responsible for any missing or damaged material or merchandise, items or articles regardless of value, left on the banquet premises at any time. It is the guest responsibility to assume the liability for any such loss or damage. Use of pins, nails, paint, screws and tapes are forbidden on the wall, floor, furniture or any part of the property. Hotel Mint Inn has the right to inspect all private functions the cost to repair any damage as a result of such action the responsible party will be charged. Food & Beverage price increases: Prices are subject to market fluctuations and may change without any notice. Rooms may be booked from Hotel Mint Inn which would be on the rack rate of the hotel, any discounts given is at the sole discretion of the hotel. The Hotel and the banquet are separated entities. The Hotel will only allow the guests for whom the rooms have been booked for. In case a third party guest vendor is appointed, the vendor will have to meet with the property manager to discuss the working terms of the banquet. The vendor must abide by the house rules of the property. The party must deposit the invitation card and the address proof of the guest party. The property will be rented for 24 hours i.e. 8 AM to 8 AM. No fireworks are allowed in the premises of the property. Loud Music should be reduced after 10 PM. The car parking area will not be used for any purpose other than parking; no matting would be done in the area.